The Customer is entitled to withdraw from the Terms and Conditions of Sale, without penalty or obligation and without the need to give any explanation, within 14 (fourteen) days of the date of Product delivery. If the Customer decides to exercise the right of withdrawal, the Customer shall notify the Seller about the withdrawal to this address: [email protected]
The Customer shall dispatch the products back to the Seller within 14 (fourteen) days of the date when the above notification was submitted.
Upon withdrawal in accordance with the present Terms and Conditions of Sale, the Supplier will refund the purchase price and the first delivery charges to the Customer within 14 (fourteen) days of the date when the withdrawal notice is submitted by the Customer.
The Customer will be entitled to a full refund of the purchase price, including any VAT and first delivery charges. The return delivery charges will be borne by the Customer alone.
Refunds will be made by the same payment method originally used to make the payment.
The Customer is responsible to organize and pay for the shipment of the returned Products. Any damages and losses to the Products during the return process will be borne by the Customer.
In the event of withdrawal, the Customer must not remove any product label, slip, cork, or open or damage the Product to be returned. The Product must be in its original condition, tags and packaging included.
The vineyard will be shut on Saturday 7th December. We apologise for the inconvenience.